Refund policy

Refund Policy

We want you to be satisfied with your purchase.

If you are not completely happy with your order, we offer a 30-day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required

Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom products
• Perishable goods
• Hygiene or personal use items

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

For assistance, contact:

essentialspawsitively@gmail.com